Ibrahim Al-Mashhadani, Ahmed Ismaail. «Measurement Tools To Manage Customer Relationship Operations In Iraqi Banks Transactions And Their Role In Enhancing Customer Loyalty». Opción 350 (agosto 13, 2019): 1006-1028. Accedido febrero 2, 2026. https://www.produccioncientificaluz.org/index.php/opcion/article/view/28424.