Rosandi, A., Hardhienata, S., Sunaryo, W., & Zainal Arifin, M. (2019). Improvement of Organizational Citizenship Behavior (OCB) through Strengthening Transformational Leadership, Job Satisfaction, and Self-Efficacy. Opción, 35, 968-988. Recuperado a partir de https://www.produccioncientificaluz.org/index.php/opcion/article/view/32258